View all ICS’s REAL and Truthful reviews posted by our very own clients
Thank you Kartik for the wonderful service. The laptop works very well and i really like it
John was patient and seek to understand the issue well before proposing any solutions. Even though the issue was not resolved (hardware died), I thoroughly enjoyed the service of ICS. Definitely recommend!
They come and collect your computer/device to repair for free. Very fast and efficient service (2-3 business days at most). Clear pricing, no hidden costs. Problems and parts replacement also explained clearly, and doesn't push you to buy the most expensive item. Device comes back with free door delivery too. Will contact you when they're coming, so you are not caught off guard.
Thank you for helping to solve my IT issues!
John was a real godsend at a very critical time. Just as I was to start a new project my computer crashed and not only was the computer in need of immediate replacement with all the apps I use, but my valuable data had to be recovered. He worked day and night to find me a short term solution to start my project, as he works on the larger issues with the MVNE recovery. He is pleasant and knowledgeable and spares no effort to solve problems. I am deeply grateful for his attention to my need and would highly recommend him to anyone in a tight technical bind.
ICS definitely has the best customer service! We called John for an urgent battery replacement at 4 in the evening and we had the laptop back with us the same night! John was super responsive and extremely prompt and professional! Couldn’t recommend ICS enough for any assistance with computer issues!
Thanks John for quick respond, everything goes smooth when repairing my HDD
John help me to do data recovery for my SD Card, very reliable good and fast service.
John handled my I.T. Queries very professionally and was able to resolve them with the utmost ease. His service was of a timely need and would definitely recommend to those who need their I.T. obligations to be handled.
Service was really good. John was quick in responding and very efficient. LCD needed replacement and they were able to fix it in less than a day
Just send my laptop today and received it in a hour. Fast and effiecient service. Would recommend others to come and service their laptop here .
Extremely delighted with the personalized service provided by John of ICS - it was effective, efficient and fast, totally professional. The cost was reasonable and John's customer demeanour was exceptional. Kudos.
Overall very fast and professional service by John. Took time do diagnose the computer to find out what the issue was and updated accordingly. Advised us on what steps to take to solve overheating and sudden crashing issues. Laptop was collected in the afternoon and returned in the evening. Very hassle free and communication was good. Thank you
Huge scam, held my 1Tb drive hostage asking for 10k-50k sgd and threatened data loss if I wanted to pick up my hardrive without paying these scammer fees. Complex hardware recovery should be 700-1500 sgd and quoted fully before any recovery is initiated. Software recovery is a few hundred dollars. Scariest experience 😢
John was very helpful and tried to find the best solution to help me out with fixing my labtop the quickest and best way possible. I highly recommend this place and would use their services again in the future if needed.
They did a wonderful job at a reasonable rate. I'm sure I must have annoyed them with my messages but they responded promptly and professionally each time. They diagnosed the issue my PC was having (dead MOBO) and replaced it with a new one. I highly recommend their services.
They promise to fix your problems, but when things get awry, they ghost you.. I would not use this company. They give your short term solutions but do not fix your problem
John was very helpful and patient as he helped me troubleshoot my issue after the PC was returned to me.
Just a one star rating I'm afraid. Although John promised to update me re my HDD issue within 24 hours, it took over a week. But only after I chased him for an update. He also said that data recovery on the HDD would cost between $1500-$1800! I was shocked and he then asked me how much I wanted to pay - I wasn't expecting to negotiate. Then the next day he said he was sorry and the amount was $750 (not $1800). I told him I wanted to think about it (aka not do business with him) and that he needed to send the HDD to me. To get my HDD back took so much chasing it was incredibly frustrating. The only time he was timely on contacting me was when he wanted me to pay his $80 service fee. My advice, go somewhere more reliable with realistic affordable quotes and someone who responds to your messages and answers calls.
Engaged Intelligent Computer Services to set up my company domain and logo. John did a fantastic job and went the extra mile to make sure my company’s logo was outstanding and eye catchy. He is responsive at any time of the day and very cooperative. Most importantly he meets the client’s requirements.
They picked up my computer that had no operating system at my house, figured out the fan needed to be cleaned, installed a new hard drive and delivered it back to my house all for a reasonable price. My wife says it’s works like a new computer.
My laptop crashed, and John picked it up from the hotel and fixed it within a day! Very happy with the service. Thanks John!
My initial review was 5 stars. John installed new motherboard in my laptop, but immediately I started having issues with the power through one usb port. John took the laptop back for 10 days and didn't fix it. He didn't even reply to messages for 4 days at one stage. Very disappointing and frustrating.
Monitor did not display any graphic after we have repositioned the computer. John gave us very clear and helpful instructions via phone to tackle and solve the issues. He was very patient and professional throughout the whole process. We are thankful for his excellent service!
Dead computer collected, fault diagnosed and repaired within three days. Fixed computer returned at the agreed time. In between I received regular updates. Marvellous. Many thanks. David
My family has been with ICS for many years and John delivers excellent services. Does a great job and handling our slow or spoilt laptops, and helps us with our Wifi. When my laptop was spoilt, he helped to arrange for a new laptop and upgrade it. Recommended!
Super solid service, handed the laptop over to John on Monday for a broken LCD screen and he got it back to me by tuesday because it was urgent. Updated me on everything he was going to do and made sure I was aware of the cost. Overall amazing ◡̈ would service my laptop here again
Awesome service from John. Prompt in replies and was able to settle my issue within a short span of time. Will be my go too IT support.
John is very superb, well versed in his work and also very knowledgeable and experienced. He has helped me solved all my needs and problems when my computer crashed. He's also very reliable and trustworthy in his charges. Will strongly recommend him for his wonderful service. Thank you John!!
Address not valid, new unit owner said they moved out years already and asked to update their new address, he said to contact the phone as it is valid. I wouldn't bother to call considering shop behaviour for not having the initiative to update their business address
If there were more than 5 stars I would have given more. My laptop crashed and I googled to find a repair shop who could do the repairs immediately. Luckily I found Intelligent Computer Services and John sent his delivery guy to pick up my laptop immediately. Took a day for diagnostic test and my laptop was found to be beyond repair. John did not charge me for any repairs and I Decided to get a new laptop from John. Helped me with all the installations, email, Microsoft office etc as I am computer idiot. Lastedt model for Lenovo and price is reasonable. All in all, a very pleasant experience with John and I highly recommend ICS for their professionalism and work ethics. No hard sell, everything is clearly explained first. Keep up the good job guys! Thank you once again
John assisted to repair n upgrade my laptop issues. Patience n helpful. He attend to my needs efficiently. Recommend him for computer dianogistic issues. Thk u John for good service 🙏
Easy to talk to IT support service who was patient and able to resolve my issue and explain the problem for a lay-person's understanding.
Paid for a non working computer, and then when problem arises after payment is made. delayed all possible means of contacts. Claims he is tired, he is busy, and couldnt fix the computer at all.. DO NOT BE FOOLED BY THIS PLACE, ALL THE FAKE 5* REVIEWS ARE PAID ONES.
very efficient. good service
Would highly recommend ICS to anyone who needs data recovery service. Overall experience was good and hassle free. Collection of spoilt HDD and return delivery all included in price. Recovery time was about 3 working days in my case as non urgent. John was helpful and explained the issues of my HDD and allow me time to decide. There was no hard push. Thanks again. 🙂
John upgraded my mum's laptop and made it go faster. He also helped recover lost data from a corrupted hard disk. Now my mum can communicate with her friends on watsapp on the computer, access her email, watch YouTube and retrieve her ukulele song sheets and print them. When I made noise initially about the cost, he patiently broke down the cost of each item and helped me see that he had in fact discounted some items like Microsoft Office. So all in all, it was good service - friendly, professional and delivers on the service! 👌
The response is very timely and provides detailed instruction. Thank you very much John! Great help!
If you want to waste your time and money with a bonus of an anxiety to the point that you can't sleep, then be my guest! Don't be fool by the fancy website and those professional corresponding. It's probably run by only one guy. Don't let the positive reviews fool you either. I had to pay $80 ransom for my cpu and get nothing done. He kept giving excuses to keep my cpu. The "supposedly" diagnostics took more than four days, while it took only two hours at the other place. Check my reviews to see where you should go for pc care and solutions. Learn from my mistake, run as fast and as far as you can from this place!
John knows his work well. Recommended.
John came to my flat today and worked a MIRACLE on my computer. I could not access the internet. When John investigated he found multiple problems which he completely fixed. In about an hours time he was finished. I couldn't be more pleased with the result. Should we need his services again we would not hesitate to call him.
If you need a proper diagnosis of the problem with your laptop for S$80, then ICS should be choice! After that you will be given the options available to fix or upgrade your laptop according to your budget. I'm so grateful that my laptop works better and faster.
Cant ask for more
John was really professional and quick to resolve my network/printing issue within a day he had me sorted out. Highly recommend his services.
Had a service onsite by their technician, John. Very responsive and timely arrangement to settle my network issue at home. Reasonable pricing that comes with a knowledgable technician. Very helpful and provides a great service too.